About MAP Call Center

MAP Communications, Inc. is a nationwide call center provider that has been offering custom designed call center solutions to businesses large and small since 1991.

MAP operates four (4) world class call centers, the largest being our corporate headquarters. We are an employee-owned company which means that each of our employees has a vested interest in ensuring the success of each customer.

Ownership within our company motivates all employees to deliver excellence in both the services we provide, as well as the customer service relationship we build with each and every client.

Over the years MAP Communications has invested heavily into our systems and processes to ensure that we are a call center leader. This investment allows MAP to offer you custom services and features that are some of the most dynamic in the industry.

MAP Communications, Inc.

Corporate Headquarters
Chesapeake, VA

MAP utilizes an internally developed operational call handling platform called ECHO Software. ECHO was designed and written by MAP to ensure our customers do not have to rely on software vendors for account driven enhancements. Our software platform is a robust call handling application that guides our agents logically through each and every call and allows for on the fly enhancements and changes as you require them.

Since starting business in 1991, MAP Communications' business model has been based on human interaction combined with state-of-the-art technology.

Our corporate offices and call centers are located in Eastern Virginia, just a stones throw from the Virginia Beach resort area.

We employ only the brightest, most professional agents in order to build a profitable long-term partnering relationship. As an Employee Owned Company (ESOP) we pride ourselves on the daily accomplishments of each and every employee owner to deliver an unsurpassed level of customer service.