We Speak Your Language
At the core of excellent customer support are people. MAP employs highly skilled, dedicated Customer Service Representatives (CSRs) in all our contact centers who are trained to speak the language of your business. MAP is committed to providing our clients with professional multi-dimensional agents who have strong industry/product knowledge, effective communication skills and intangible soft skills. Our focus on hiring, training, retention and growth of our employees creates an environment in which attrition rates are among the lowest in the industry.
MAP is an ESOP (Employee Stock Ownership Plan), which means each and every employee is an owner having a vested interest in ensuring we deliver superior customer support and contact.
Our sophisticated training programs help ensure that we deliver world-class customer support that results in increased customer satisfaction through every CSR customer interaction. When you employ the services of MAP Communcations you're not hiring a call center, you're 'partnering' with a team of industry professionals that will work with you, and for you, to elevate your business to the next level.
What makes MAP employees satisfied,
motivated and secure?
Recruiting and Training
- Unique open house recruitment process
- Individual testing and evaluation
- Extensive benefits programs
Satisfied Employees Perform for You...
Pay for Performance
Capitalism at work.
- Pay is tied to performance.
- CSRs pay based on matrix of productivity.
- Individual Productivity
- Call Monitoring
- CSRs pay depends on the quality of service to your clients.
Motivated Employees Perform for You...
- CSRs work in a friendly, supportive and cooperative environment.
- Customer-centered work ethic
- MAP proudly delivers "Service Excellence" on each call
Secure Employees Perform for You...
Satisfied, Motivated and Secure employees impact your clients' relationship with you and therefore your Return on Your Investment
CORPORATE HEADQUARTERS840 Greenbrier Circle
Chesapeake, VA 23320
REGIONAL OFFICESNew York
CALL CENTERSChesapeake, VA
Long Island, NY
EXECUTIVE TEAMBronwyn Humphrey - President
Grant Sibley - Chief Financial Officer
Karen O - Sr VP Operations
Brian Dailey - Chief Technical Officer
Don Thaler - Sr VP Sales & Marketing