The Ultimate Customer Contact Solution

Whether you are looking to outsource your inbound calls; whether you generate 20,000 calls per day or 20 calls per week; whether you are looking for total call management, overflow call management or call center consulting, MAP can help you provide 100% caller satisfaction.

We will manage your call volume, gather data, provide data and trend analysis, all at a reduced cost due to easy to implement technology, a high level of personalization and by allowing you to take advantage of our inherent economies of scale.




Solutions by Type

  • > Customer Support Services
  • > Hosting & Database Integration
  • > Help Desk Services
  • > Overflow Call Management
  • > Outage Management
  • > Hotline & Whistleblower Services
  • > Sarbanes Oxley Compliance
  • > Virtual Call Center
  • > Product Order
  • > CRM Integration
  • > Marketing Solutions

Solutions by Industry

  • > Software & Information Technology
  • > Service Based Industry
  • > Higher Education Support
  • > Government Agencies
  • > Utility Services
  • > Retail
  • > Virtual and Internet Business
  • > Franchises
  • > Healthcare
  • > Transportation


MapCallCenter.com News & Resource Center


04.09.08 - Parature Announces Integration Partnership with MapCallCenter.com
03.31.08 - MapCallCenter.com Launches Next Generation of Virtual Call Center Solution, VCC'08
03.13.08 - MapCallCenter.com Introduces SalesByFone Phone-Based Access To Salesforce.com
03.05.08 - MapCallCenter.com Powers Voice-To-Text Salesforce.com Application with PhoneTag
03.01.08 - Heath Benefits System Moves from Paper to IVR Speech Technology Magazine

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Thousands of organizations rely on MAP for their customer contact experience!