Hi-Tech, Hi-Touch... Superior Services that Work
- Hotline & Whistleblower Services
- Customer Support Services
- Hosting/Database Integration
- Help Desk Services
- Outage Management
- Government Agencies
- Overflow Call Management
- Answering Services
- Billing Inquiries
- Consumer Product Support
- Customer Capture
- Corporate Dispatch
- Emergency Care Referral
- Catalog/Literature Requests
- Emergency Response
- Locator and Referral Services
- Event Registrations
- Inbound Surveys
- Subscription Services
- Order Fulfillment Services
- Caller Applicant Screening
- Insurance Claims Processing
- Lead Generation and Qualification
- Product Information
- Order Staus/Tracking
- Environmental Alarm Monitoring
MAP'S portfolio of outsourcing and call center services is almost limitless. Whether you would like us to operate as your entire customer service department or simply be there to answer your after hours calls, MAP can create a dynamic application that will provide your business with real cost savings and significantly improved efficiencies.
AT MAP, we understand that our clients make it possible for us to work. They are the most important people in our work, because they pay our salaries and the security of our Employee Owned Company depends on them. They are our top priority and, in a very real sense, our "employers".
Our clients depend on us to provide promised services and their customers are their life-blood of our business. This is why, failure in our promise to provide anything short of "Service Excellence" is never an option.
We accomplish this by making the client's interest the focal point for every decision and action. Changes that we institute are solely based on our customers' requirements and never in accordance to what might be regarded as convenient to ourselves.
By building confidence and professionalism in every MAP Employee Owner we can serve each client with the highest standards of performance. MAP provides many benefits through our proprietary technology, training and experience.
What does all of this really mean to you?
Our unique strengths help you...
- Retain an improve your client relations
- Make it easier for your clients to do business with you
- Strengthens client loyalty
- Provide opportunities for new and higher margin services
CORPORATE HEADQUARTERS840 Greenbrier Circle
Chesapeake, VA 23320
REGIONAL OFFICESNew York
CALL CENTERSChesapeake, VA
Long Island, NY
EXECUTIVE TEAMBronwyn Humphrey - President
Grant Sibley - Chief Financial Officer
Karen O - Sr VP Operations
Brian Dailey - Chief Technical Officer
Don Thaler - Sr VP Sales & Marketing