Dynamic Solutions Higher Returns

MAP offers a full suite of dynamic solutions designed to deliver a holistic approach to the development and refinement of business strategies. These strategies drive the customer experience, maximize program performance and deliver higher return on our clients' investment.

Businesses today are faced with the challenging task of achieving escalating sales and customer care objectives within lower and more controlled budgetary constraints. MAP helps clients work through this challenge by providing services that analytically enhance traditional contact center programs.

MAP's friendly and professional CSRs act as ambassadors for your company. Our CSRs training and Employee Ownedr ethics and commitment to customer satisfaction ensure you customers receive quality care.

MAP offers solutions and creative program designs that take full advantage of today's multi-channel, multimedia communications environment. New technology has opened new channels of communication at lower operational costs. MAP coaches clients to recognize when and how it is appropriate to take advantage of these channels to improve their customer's experience.

Our employees, each expert in their field, are dedicated to delivering clients actionable customer and business intelligence to aid in the development and delivery of a broad range of sales, marketing and customer care call center strategies.

MAP's proprietary State-of the-art software and hardware allow MAP CSRs to capture information quick and accurate. All information and data captured by MAP CSRs is available for delivery to you by Internet, fax or a combination of methods that best meet your requirements.


The MAP Advantage

24 hours a day, 365 days/year.................................. 

Increase your availability to your customers by effectively conducting business around the clock.

Unique toll fee number.................................. 

Triggers your account information to appear on our CSRs computer screen automatically.

Customized Call Processing Screens............................. 

CSRs know how to answer and what information to request from your caller.

Customized Data Delivery.................................. 

Customer leads and information provided to you in the format you require.

24 hour Customer Service.................................. 

Provides point of contact to address questions and concerns.

Daily Staffing Analysis.................................. 

Ensures adequate CSR staffing during peak calling periods resulting in fast pick up times.

Quality Assurance Program............................. 

Ensures quality of service exceeds expectations.

Articulate, trained CSRs.................................. 

Ensures your account is handled to your unique instructions resulting in a "positive" phone experience.

Billing based upon CSR talk time............................. 

Keeping your expenses down. Pay for what you use.

"Hot" Back-up Call Center.................................. 

Ensures seamless business continuity in the event of a disaster.